Returns & Exchanges
We hope (and are pretty confident!) you will be delighted with your Purely Byron purchase.
If for any reason things didn’t work out, we will accept unopened packaging for a full refund minus postage within 9 days of purchase date. Please email email@example.com and we will walk you through how to arrange this.
If you have an issue or reaction please email firstname.lastname@example.org for assistance and support.
Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality. The consumer guarantees are not affected by our change of mind policy above.
In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below.
1. If we consider that the product has a major failure under the Australian Consumer Law (eg. the product is unsafe, does not fit the description or is not fit for purpose), you can return it and receive your choice of a refund or an exchange, and compensation for any other reasonable foreseeable loss or damage.
2. If we consider that the product has a minor failure under the Australian Consumer Law (eg. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a refund or exchange.
3. Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and Purely Byron may choose not to provide a refund, exchange or repair (if applicable).
Purely Byron will require proof of purchase before providing a remedy under the Australian Consumer Law.
Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you.