FAQ

BRAND FAQ'S

Since moving to Byron Bay in 2014, Elsa instantly felt deeply connected to the community spirit, and natural radiance of Byron Bay. Immersing herself in the local community, Elsa came to learn about the powerful botanicals native to the land. Elsa dreamed of a way to share these botanicals with the world. When Elsa met the team of skincare experts she collaborated with on Purely Byron, she was able to nurture her vision from the ground up and build Purely Byron.

We are proudly Australian owned and led by a knockout female team.

Our  products are thoughtfully crafted and sustainably manufactured in the place from which our brand takes its name, Byron Bay. Through our native botanical ingredients, that are then efficaciously formulated in Byron Bay, our skincare is not only conceptually inspired by the Byron Bay region, but tangibly embodies the essence and purity of the land.

A botanical ingredient is a plant extract. Botanicals can be extracted from a plant’s seeds, roots, leaves, flowers, or fruit. At Purely Byron, each skincare range has its own bespoke blend of meticulously selected botanical ingredients from Byron Bay. Each selected for its powerful and active skincare benefits.

You can find more information about our botanicals here.

Just like our skin, when it comes to our product packaging you may
notice a few minor imperfections or, as we like to call them, 'beauty spots'. This is because at Purely Byron we choose to use Post-Consumer Recycled (PCR) plastics which aren't always blemish free. In opting for sustainable packaging, we’re able to help clean our planet while we do the same for your skin. Our planet thanks you.

Post-consumer recycled content, often referred to as PCR, is material that is made from the items that consumers recycle every day. At Purely Byron wherever possible we strive to use zero-waste product packaging that uses a mixture of post-consumer recycled (PCR) plastics and 100% recyclable materials.

Right here on our website.   

PRODUCT FAQ'S

We know it can be hard! 
Our Product Director is in the office everyday and always happy to recommend and answer questions. Reach out to us on Email, Live Chat or DM us.

Sometimes its good to try before you buy, especially if you have sensitive skin. Please email us at hello@purelybyron.com and we would be happy to send you a little sample pack.

Purely Byron products are natural. After extensive clinical research and testing, we know that natural skincare works. That’s why we developed product formulations with clinically proven natural botanical ingredients.

Absolutely. We have SO many exciting products being formulated right now in Byron Bay. Sign up to our Purely Byron Inner Circle here and we’ll tell you about them before anyone else. We might even ask you to try them for us during the formulation process for your feedback. 

At Purely Byron we have worked hard to develop a product that is free of any harmful chemicals or ingredients. However, botanicals are powerful so we advise consulting with your doctor if you are unsure.

SHIPPING & DELIVERY FAQ'S

We ship globally. Everyone deserves a slice of Byron Bay even on the other side of the world.

Australia & New Zealand
Standard Australia Post
FREE on orders $100 or over
$8 on orders under $100

International (All Countries)
FREE on orders $250 or over
$20 for orders under $250

See our shipping page for delivery timeframes.

We want you to be delighted with your Purely Byron purchase. If you change your mind about your purchase, you are welcome to return your product to us within 9 days of your purchase date.

Refund
If the product is returned in a new, unused and resaleable condition.

To be able to return or exchange a product, you must provide a valid proof of purchase (including receipt, e-receipt, Purely Byron account history or gift receipt).

Email us at hello@purelybyron.com and we'll help you through the process and give you the best address for returns.

You can read our complete returns policy here.

Unfortunately, once your order has been placed and processed, we are unable to cancel or make changes to your order. However, please see our returns policy here.

If you have received your order and something isn’t right, please reach out to us at hello@purelybyron.com and we will do our very best to promptly resolve your issue.

GENERAL ENQUIRIES

Our customer care team are there to help you Monday to Friday 9am - 4pm AEST. If you contact us on a weekend or public holiday we’ll get back to you on the next business day.