FAQ's
BRAND FAQ'S
We are proudly Australian Owned and Australian Made.
Our products are thoughtfully crafted and sustainably manufactured in the place from which our brand takes its name, Byron Bay. We use native botanical ingredients and high-performance actives, which are then formulated into our skincare right here in Byron Bay. We are not only conceptually inspired by the Byron Bay region, but we tangibly embody the essence and purity of the land.
A botanical ingredient is a plant extract. Botanicals can be extracted from a plant’s seeds, roots, leaves, flowers, or fruit. At Purely Byron, each skincare range has its own bespoke blend of meticulously selected botanical ingredients from Byron Bay. Each selected for its powerful and active skincare benefits.
You can find more information about our botanicals here.
Just like our skin, when it comes to our product packaging you may notice a few minor imperfections or, as we like to call them, 'beauty spots'. This is because at Purely Byron we choose to use Post-Consumer Recycled (PCR) plastics which aren't always blemish free. In opting for sustainable packaging, we’re able to help clean our planet while we do the same for your skin. Our planet thanks you.
Post-consumer recycled content, often referred to as PCR, is material that is made from the items that consumers recycle every day. At Purely Byron wherever possible we strive to use zero-waste product packaging that uses a mixture of post-consumer recycled (PCR) plastics and 100% recyclable materials.
Right here on our website.
We don't have any stockists at the moment but if you are interested, reach out at hello@purelybyron.com
PRODUCT FAQ'S
We know it can be hard!
Reach out to us on Email, Live Chat or DM us.
Purely Byron products are minimum 98% natural. After extensive clinical research and testing, we know that natural skincare works. That’s why we developed product formulations with clinically proven natural botanical ingredients.
Absolutely. We have exciting products being formulated right now in Byron Bay. Sign up to our Purely Byron Inner Circle and we’ll tell you about them before anyone else. We might even ask you to try them for us during the formulation process for your feedback.
At Purely Byron we have worked hard to develop a product that is free of any harmful chemicals or ingredients. Our Product Director was pregnant while we developed & tested the range. However, botanicals are powerful so we advise consulting with your doctor if you are unsure.
SHIPPING & DELIVERY FAQ'S
Everywhere! You name it.
See our shipping page for delivery timeframes.
We want you to be delighted with your Purely Byron purchase. If you change your mind about your purchase, you are welcome to return your product to us within 9 days of your purchase date.
Refund
If the product is returned in a new, unused and resaleable condition.
To be able to return or exchange a product, you must provide a valid proof of purchase (including receipt, e-receipt, Purely Byron account history or gift receipt).
Email us at hello@purelybyron.com and we'll help you through the process and give you the best address for returns.
You can read our complete returns policy here.
Unfortunately, once your order has been placed and processed, we are unable to cancel or make changes to your order. However, please see our returns policy here.
If you have received your order and something isn’t right, please reach out to us at hello@purelybyron.com and we will do our very best to promptly resolve your issue.
GENERAL ENQUIRIES
Our customer care team will get back to you within 3 days of your email. We are in the office Monday to Friday 9am - 5pm AEST. If you contact us on a weekend or public holiday we’ll get back to you within 3 business days.
